Overview
Ghosts Brew Returns & Terms Policy
Thank you for choosing Ghosts Brew! We’re thrilled to craft your custom coffee gear and print-on-demand goodies—one brew (and print) at a time. To keep everything transparent (and the landfills a little less haunted), here’s the low-down on how our returns and terms work.
1. Order Processing & Print-On-Demand
- Made Just for You: Every Ghosts Brew item—including our specialty coffees and merch—is printed (or packaged) only after you place your order.
- Why On-Demand? This approach keeps unsold stock out of landfills and ensures fresher coffee (and merch!) arrives at your door.
- Double-Check Please: Since we don’t hold inventory, once your order’s in, we’re brewing/printing immediately—so give those selections a quick once-over before confirming.
2. Pricing & Payment
- Secure Checkout: We accept all major credit/debit cards and PayPal.
- Final Sale: All prices are in USD, and payment is collected when you place your order. No additional charges will surprise you at delivery.
3. Cancellations
- Quick Changes: Need to cancel? Shoot us an email at support@ghostsbrew.com within 24 hours of ordering. After that, the caffeine (and ink) flow starts and we can’t stop the presses.
4. Returns & Exchanges
- Damaged or Wrong Item:
- If something arrives broken, dented, or it’s just not what you ordered, we’ve got your back.
- What to Do: Email us within 5 days of delivery at support@ghostsbrew.com with your order number, photos of the issue, and a brief description.
- Resolution: We’ll happily send a replacement at no extra cost.
- Changed Your Mind?
- Because each item is made-to-order, we cannot accept returns or exchanges for “just because.”
- No hard feelings—just greener landfills!
5. Shipping Estimates
- Printify Partners: We work with Printify’s global network, so shipping times vary by product and location.
- Typical Timeline: Expect 5–10 business days total from order to doorstep (that’s print time + transit).
6. Liability & Legal Stuff
- Subject to Law: These terms are governed by the laws of [Your State/Country].
- No Extra Warranties: We stand by our quality, but beyond damaged or incorrect orders, all sales are final.
Questions, concerns, or just want to talk coffee?
Email our friendly haunt at support@ghostsbrew.com or use the contact form on our site. We aim to reply within 48 hours—no ghosting, we promise.
Enjoy your brew,
The Ghosts Brew Team ☕👻
